Hosting

Our hosting environment is a custom cloud-based network

Standard* cloud server and storage via 3rd-party (Digital Ocean, Linode, AWS, Google Cloud)
Hourly database backups and daily file backups
SSL Cert included using LetsEncrypt
HTTP/2 enabled which significantly increases speed
Auto-healing servers (most issues resolved with auto-healing restarts)
Dedicated Firewalls: servers are protected by OS-level firewalls that filter out malicious traffic
Regular Security Patches: We perform regular OS patches and firmware upgrades on your server. This ensures a secure
managed cloud server and avoids vulnerabilities.
SMTP service for sending transactional emails from the server
DNS routing and management
Scalable infrastructure (if there’s a large traffic spike, the environment can be scaled accordingly)
Fail-safes for larger network downtime (the site can be moved from a server in NY to CA)

General phone and email customer support are available from 7:00 AM (ET) to 7:00 PM (ET) Monday – Friday on non-holidays (“Prime hours”).
For requests outside of “Prime hours,” technical response times will occur within 12 hours.
If these specific terms do not meet your needs, please contact us for additional website maintenance details.